Advisory Subscription Plans

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FAQS

What is the Platinum AML Advisory Subscription Service?
The Platinum AML Advisory Subscription Service provides practical, on-demand AML/CTF expertise for busy organisations, without the cost and complexity of hiring in-house specialists. Whether you’re wearing multiple hats or leading a major compliance uplift, we offer the expert support you need, when you need it.

Our service is built around two core packages, Essentials and Elevate, designed to suit different levels of support and resourcing. You can also customise your subscription with a range of optional tailored extras to further strengthen your compliance framework.

How does the monthly advisory support work?
As a subscriber, you’ll have direct access to our AML/CTF professionals via a secure chat tool on our website.

Essentials Package: Includes up to 45 minutes* of chat-based advisory support per month. You can use this entirely through chat, or allocate up to 15 minutes for live calls via Microsoft Teams with our subject matter experts. Booking a call is easy, simply use the link we provide.

Elevate Package: Includes up to 120 minutes* of monthly advisory support. You can use this entirely through chat, or allocate up to 30 minutes for live calls via Microsoft Teams with our subject matter experts. Booking a call is easy, simply use the link we provide.

*Time is calculated based on the time spent responding to your queries. If your query requires more time than your remaining allowance, we will contact you to discuss the best way forward.

Do I have to use the advisory minutes in the month they are allocated?
No, you don’t have to worry about losing your advisory minutes straight away. You have a full three (3) months to use them, the month they’re allocated plus the following two months, provided this is within the term of your subscription. Any unused minutes will expire at the end of the subscription if not used, so be sure to make the most of them.
Can I pre-use any of my time from future months?
Yes, if you’ve paid annually, you may use up to three (3) months’ worth of future minutes, provided you have the balance available. However, you cannot exceed the equivalent of three months’ worth of advisory time at any one time.
How do I know how much time I have left?
We’ll keep you informed. Each time you make an enquiry, we will confirm your current balance as part of our response.
Can we customise the training topics?

Yes, we offer several options to tailor training to your organisation:

Live AML/CTF Compliance Training: Customisation is available under the Elevate package, this includes customisation of selected training components to reflect your business.

Board Master Class (1 hour): Available as part of the Elevate package. This live training is tailored to your organisation to ensure relevance for your Board.

Online Awareness Training: This self-paced eLearning module is available as an tailored extra. Customisation is included if you purchase a minimum of 10 licenses alongside your subscription. If requested, we’ll tailor the content on risks to reflect your business.

Bespoke Training: If you require additional tailored training modules, we’d be happy to collaborate with you to develop content specific to your needs.

Is there training specifically for Boards?
Yes – all subscription packages include access to our dedicated Director-focused microlearning e-module. In addition, the Elevate package includes a live, 1-hour Board Masterclass, delivering high-impact education tailored to governance responsibilities under the AML/CTF Act.
Can I Customise my Package?

Yes – you can tailor your subscription with extras designed to meet your specific compliance needs.

Once you’ve selected the Essentials or Elevate package at checkout, you’ll be able to choose from a suite of tailored extras that enhance your AML/CTF capability across training, assurance, culture, and incident response.

Our tailored extras include:

AML/CTF Online Awareness Training E-Module

A self-paced, scalable eLearning course designed to give staff a practical understanding of their AML/CTF obligations and help meet AUSTRAC’s ongoing training requirements.

Employee Microlearning eModules

Short, topic-focused training sessions (approximately 15 minutes each) that reinforce AML/CTF fundamentals, customer due diligence, red flags, and reporting obligations,ideal for maintaining awareness without disrupting workflows.

Team Huddle Package

Bi-monthly AML/CTF discussion toolkits featuring real-world scenarios, suggested discussion prompts, and optional quizzes, helping leaders run effective compliance-focused team conversations.

KYC Onboarding Excellence Review

A desktop assessment of your customer onboarding framework with tailored recommendations to improve identification, verification, and due diligence processes in line with AUSTRAC expectations.

Incident Simulation Exercise Series

Two live, scenario-based workshops tailored to your business context, designed to test and strengthen your team’s response to financial crime incidents and regulatory engagement.

AML/CTF Culture Pulse Check + Report

A targeted assessment designed to evaluate how effectively AML/CTF obligations are embedded into your organisation’s day-to-day operations and culture.

It measures staff awareness, attitudes, and behaviours, providing actionable insights to strengthen your overall compliance framework.

You will receive a detailed report with analysis, trends, and governance-ready insights.

AML/CTF Program & Risk Assessment Health Check

Expert-led desktop review of your AML/CTF Program and Risk Assessment, highlighting opportunities to align with leading industry practice.

Do you offer additional bespoke services?
Yes, we offer a wide range of bespoke AML/CTF services, including the development of new AML/CTF programs, reviews of Risk Assessments (including methodologies), enhancements to policies and procedures, support with regulatory engagement and AUSTRAC Online Reviews, communication packages to embed compliance culture, detailed culture reviews, and transaction monitoring and typology reviews, all tailored to meet the unique needs of your organisation.
Can I book a free consultation to learn more?

Absolutely. We offer a free, no-obligation 15-minute consultation to help you explore which option is right for your business. It’s a great opportunity for us to better understand your needs and recommend the most suitable package.

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